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To help you with the mandatory software update for your device, this page contains the following information:
- Software Update Instructions - User initiated over the air (OTA)
- Software Update Instructions - Server initiated OTA
- Updating while roaming
- Insufficient device memory alert
- Battery life expectations after a major software update
User initiated OTA
To start the download:
- Start on the Home screen by tapping the Menu Key
- Tap Settings
- Tap About Phone
- Tap Software updates
- Tap Check for Update
- Tap Download Now
When download is complete, a screen will appear advising you that the new version of software is ready to be installed.
Tap Install Now.
The device will power down and restart. A screen will appear stating that the installation has been completed. Tap OK.
Server initiated OTA
Once a new software version is available for your device, it'll begin downloading in the background.
When the download is complete, you'll be notified that it is ready to be installed.
Tap Install Now and the device will power down and restart. A screen will appear stating that the installation has been completed. Tap OK.
To check your software version from the home screen:
- Tap Menu
- Tap Settings
- Tap About Phone
Updating while roaming
You won't receive a software update notice if you're roaming. You'll need to be connected to Wi-Fi to update your device while roaming.
To enable Wi-Fi on your device, go to Settings under Wireless & Networks and tap Wi-Fi ON to enable (if not already enabled).
Tap Wi-Fi to view and select a Wi-Fi network.
Once you're connected, an update notification will appear on your device. If the software update fails to install, you'll get an error screen, though this only means the software didn't install properly. Remove and re-insert the battery, and power your device back on. The device will restart with the original software and will prompt you once again to install the software update.
Insufficient Device Memory
Due to changes in the Lollipop OS, you'll need sufficient reserved memory for a software upgrade. If you don't have enough user memory, a Low Memory pop-up screen will be shown until you free up enough memory. Eliminating unused apps, and clearing videos or photos can help free up device memory. If you dismiss the notification and have not cleared space after 24 hours, a pre-update message will pop up again until you free up the memory necessary to perform the software update.
Battery life expectations after a major software update:
- The application memory may have to be optimized. This can take time and cause the device to temporarily use more battery while the optimization is in progress.
- Downloaded apps may not be optimized, as app developers don't immediately update their apps to support new versions of the OS. This may result in higher than normal battery drain, and in some cases device sluggishness, until apps are updated or removed.
- It can take 2 to 3 days for the device's battery life to normalize.
Software Upgrade Assistant Tool
If you don't have a strong connection to Wi-Fi or the Verizon Wireless network, you may not be able to perform a software update over the air. Instead, you can connect your device to a computer with Internet access. Connect your device to your computer using your USB cable, then download the Software Upgrade Assistant tool to your computer, which will check for software updates and initiate the software update process.
Notes:
- Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.
- The most recent software version becomes available on the SUA / SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
Lg Software Update Lollipop
The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process.
Lg Software Update Tv
- Ensure the Software Upgrade Assistant (SUA) is already installed on your computer.
Refer to Initial Setup - Software Upgrade Assistant for help installing.
If the software doesn't download from your device after plugging into your computer, download from LG's website (enter your device name then choose your specific Verizon device model).- After entering your device model, click the Instructions link.
- Click the Software Instructions link (located on the right-side of the page).
- Click the Software Update Tool link.
- Choose your operating system and connect your device to the computer.
- Tap Run to load the software directly to the device or tap Save to download the software update to your computer for a later installation.
- From the desktop, click the VZW Software Upgrade Assistant icon located in the task bar (next to the date and time).
If not available on a Windows computer, navigate: Start > All Programs > Verizon > Verizon Wireless Software Upgrade Assistant.
Allow up to 1 minute for the app to launch and check device info. - Ensure the wireless device is powered on then connect it to the computer via USB cable, choose File Transfer as the USB mode then click NEXT.
- As soon as the device is recognized (may take a few minutes), click NEXT.
- The system checks for updates and prompts you to click START UPDATE if one is available.
Downloading the update can take from 30-60 minutes and installing the update can take an additional 30-60 minutes. - After the update has completed, click FINISH.
If the update fails to install, please refer to the Software Repair Assistant for further assistance.
Do not disconnect or power off the device until the Status indicator displays 'Update Successful'.